This week we’re featuring a piece written from a patient’s perspective about their experience at OrthoNorCal with our orthopedic team.
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You never know when you’ll need a truly great surgeon but one thing for sure, when you NEED one you want the absolute BEST.
Know what I mean jelly bean?
So, when my husband took a great fall from a ladder in our front yard and hit the concrete like a fragile Humpty Dumpty, I was assuming I’d get the BEST care available from the closest hospital.
That was not the case.
Instead of receiving the immediate care he needed for his seriously fractured leg he was treated so poorly I saw tears in his eyes. There was my strong husband in so much pain it made him cry in agony.
I refuse to even go into that mess due to the stress is STILL causes us both when we even THINK of that hideous place.
Frightened by the lack of care we received I immediately took my husband home and began searching for a surgeon we could TRUST.
This is where things get better.
We called OrthoNorCal and got in as soon as possible. My husband was treated with dignity and kindness beginning with the front desk staff. The gentle care of those ladies at the front desk was such a breath of fresh air after what my husband had been through at the hospital I first took him to. The front desk of any facility is its first connection to the patient. This place has it all down pat! It’s not fake… they truly care about you as a human being and in the end that’s all any of us truly want.
We were introduced to Erica G. Fisk MD and her assistant Makenna. Instantly we could tell that they were truly dedicated to to their work. Both of them recognized the great amount of pain my husband was is and the severity of his injuries and took immediate action to help him. No horsing around with these two. Patient comfort was their first concern and from there they quickly assessed what measures needed to be taken as soon as possible. They both kept us abreast of everything going on with his leg and made us feel comfortable making the decisions we needed to make from there on.
Immediately I wanted to gush all over these two women thanking them with all of my heart. NOW WE KNEW WE WERE IN GREAT HANDS. What a relief for us both.
There were tricks and tangles with our insurance which the OrthoNorCal staff was kind enough to help us understand and work through with us- kinda holding our hand a bit.
We’d never been hurt before so neither of us knew a thing about this end of our medical insurance.
What a relief to have such well informed, calm and helpful folks to guide us through this mess.
Amazing!
Never having a broken bone before, my husband was very nervous about his surgery. Dr. Fisk was on top of everything and that alone made us feel that he was in good hands. Still, surgery is scary if you’ve never experienced it before but there Dr. Fisk was with Makenna by her side walking us through each step carefully and kindly.
Truthfully, this made a HUGE difference in how we both felt as he was wheeled into surgery. I didn’t feel stressed out or worried at all. Honestly, I felt calm and I was able to focus on giving my husband all of my positive energy and that was a blessing.
After surgery he had more visits and then the casting began. The staff members who helped him with each of his casts and 2 braces were very knowledgeable in their field and were gentle, kind and caring each visit. It made us feel GREAT to be treated so well. They explained each thing they did and why, how to use the casts or braces and what to look out for. Good information with a sincere smile. How nice!
My husband ended up having three surgeries in which he received care from Dr. Erica Fisk and in each case she was superior. Absolutely PRIMO! She cared enough to show up on time, explain everything she was going to do in detail, ask my husband about his physical being before surgery, ask him if there was anything else he was concerned about before opening him up (he said he had pain in his ankle and pointed to it) and informed us that IF she found anything where he had pointed to she would take care of that during his surgery. As it turned out there was a problem area and she did take care of it. After his surgery Dr. Fisk came out into the waiting room outside and clearly define what the problem was, how she corrected it and how long it would take for my husbands new surgery to heal. She even took photos of the surgery for me so I could actually SEE what she saw and how she corrected it for him.
ARE YOU KIDDING ME?
Now THIS IS REAL HEALTH CARE!
Care. Go look it up.
To CARE for someone is to attach IMPORTANCE to them. They are important. To CARE for someone is the provision of what is necessary for the health, welfare, maintenance and protection of someone.
Dr. Erica Fisk CARED for my husband.
So, you might be asking yourself some time in your life where you can find a surgeon who truly CARES for their patients.
LOOK NO FURTHER!!
If you find yourself or ANYONE you care about in need of GREAT MEDICAL CARE go directly to OrthoNorCal and ask for Dr. Fisk. She is one of the many well trained surgeons there and she will make SURE you get the BEST CARE AVAILABLE.
There’s nothing more scary than needing immediate emergency care and ending up with a subpar
Doctor at a big name hospital. Don’t waste your precious time.
See a professional who CARES more about you than what’s in your wallet or when their shift ends.
Go to OrthoNorCal. Make an appointment.
3803 South Bascom Avenue Suite 102
Campbell, CA. 95008
408-412-8100
A big THANK YOU to our new friends at OrthoNorCal. You folks truly are a dream come true.
Peace and love to you all.
Mr. & Mrs. T. Silkwood